YOUR COMPREHENSIVE ONBOARDING & IMPLEMENTATION PORTAL FOR ADMINS
This portal is designed to guide your organization’s Primary Administrator(s) through account setup, platform configuration, and operational readiness.
Get your team mission-ready with step-by-step guided training and resources to maximize the value of your AlarisPro platform. Whether you're managing inspection operations, logistics missions, or public safety flights, we're here to ensure your success.
Your journey with AlarisPro begins here. Most teams are fully operational within 2–4 weeks depending on fleet size and mission complexity. Follow this structured path to configure your system, prepare your team, and launch with confidence.
Next Steps:
1. View the Welcome Video and review the "What to Expect" document linked above
2. Click the link below to access the Admin Implementation Checklist
3. Begin the Admin training modules linked in the section below
4. Train your staff using the AlarisPro Traininy Academy course
Accelerate your organizations onboarding with our self-guided training modules designed to help you master AlarisPro’s core features before your official success session. Each module contains a series of step-by-step lessons, with every step linking to a detailed training document and video walkthrough. These modules build progressively, starting with the fundamentals of account setup, then advance to configuration, operations, etc. By completing each module in order, your will establish a strong foundation for safe, compliant, and efficient UAS fleet management.
Download our comprehensive guide designed to reinforce adoption rationale across your organization. This resource provides alignment talking points for leadership teams, operations managers, and pilot groups, ensuring everyone understands the strategic value of your AlarisPro investment.
Download the Communication Toolkit
Industry-leading SMS tools and FRAT integration that reduce incidents and streamline compliance reporting
BVLOS operations, Part 135 readiness, and SOC2 certification support built into every workflow.
Digital twin technology that anticipates maintenance needs before they become operational disruptions
Access our comprehensive knowledge base inside your account. Whether you're looking for quick answers or detailed instructions, our knowledgebase provides 24/7 access to the information you need: step-by-step instructions, common workflow solutions, integration guides, and answers to frequently asked questions. Regular updates ensure you always have access to the latest platform features and capabilities.
Orientation, training, platform setup, and readiness checks for safe, compliant UAS operations. Most teams finish in 1-2 weeks. Self-paced modules let you move quickly.
Only account administrators should participate in the onboarding process and Launchpad training modules.
Once account adminitrators have completed the Launchpad training modules, you will then deploy the AlarisPro Training Academy to your team. The Training Academy is a separate role-based training for pilots, maintenance teams and operational leaders.
Onboarding is highly recommended for all new organizations to ensure compliance and success.
Access onboarding specialists for guidance, Q&A, and troubleshooting throughout.
A final review confirms your team meets all operational and compliance standards.
Our dedicated Customer Success team is committed to your operational excellence. Whether you need technical assistance, strategic guidance, or just have a quick question, we provide multiple channels to ensure you get the help you need, when you need it.
Submit a help desk ticket through the customer portal
Email Launchpad@AlarisPro.com for onboarding and training related questions
Schedule your Readiness Review Call once you have completed all 4 onboarding modules
Support Hours: Monday - Friday, 9am-5pm EST
Critical Issues: 1-hour response time
Normal Requests: 24-hour response time
After-Hours: Emergency escalation available for critical issues
